Do you know your competition? The where’s and what’s of their weak spots? Do you know your business and are aware of the weak spots you must improve to remain competitive? Your customers talk. Don’t let them know more about how you compare to your competition than you do so you can make changes before it is too late.
BCI Communications can provide you with this critical knowledge. BCI provides comprehensive, cutting-edge mobile wireless Voice and Data reports for both executive and engineering audiences alike. These reports allow you to reflect the typical subscriber’s network experience so as to know where you stand among the competition. The Voice and Data reports are presented as two separate products on a per-market basis, so you can more efficiently utilize your resources by getting only the information you need where you need it.
DATA COLLECTION SERVICES
BCI has extensive experience across a wide range of test equipment providers and owns a variety of equipment for varying data collection applications such as system benchmarking, network optimization and acceptance testing and scan drives. Our teams have mastered the complex logistics of vehicular drive testing and data collection across the United States; in addition to in-building testing. Whatever your needs may be, BCI has the platform to formulate a solution for you.
Benchmarking
An increasingly competitive and fast-paced wireless industry poses many challenges to the systems of carriers and associated supplier organizations. At BCI, we are focused on providing a wide range of service capabilities geared towards meeting the varied and complex requirements of the industry.
As the number of competing service providers grows, quality of service and the need to exceed expectations are of paramount importance. BCI’s drive programs provide customers with an unbiased view of their own—as well as the competition’s—network performance as experienced by cellular subscribers.
We utilize best-in-class test equipment solutions from several test equipment providers. Integrated capabilities of our system include quality of service measurements, competitive benchmarking and engineering analysis to facilitate corrective action in areas of competitive weakness. Benchmarking equipment can allow apples-to-apples comparisons of wireless networks that utilize different voice and data access protocols including: GSM/UMTS/HSDPA (850, 900, 1800 and/or 1900 MHz), iDEN, CDMA (Cellular or PCS), 2G, 2.5G, 3G, 4G, WiMAX and LTE.
Data collection methodsBCI has traditionally tested mobile, in-vehicle network performance. This method provides a total snapshot of each carrier’s voice and data network performance, and the effect handoffs and re-selections have on that performance. BCI also has significant experience benchmarking in-building performance.
BCI can perform all drive testing duties at any time on a live network and very rarely will there be any network intrusion. Network quality is maintained resulting in higher speech quality index; optimization services for the network operator are increased revenues and reduced costs; and stronger competitiveness results in higher customer satisfaction.
